NannyAnna
Terms & Conditions
These Terms & Conditions apply when you use the NannyAnna website or purchase services from NannyAnna. By using our services, you agree to these terms.
About NannyAnna
NannyAnna provides childcare and parenting information, resources and support based on professional childcare experience. Services may include online content, resources and individual consultations for parents and carers.
Information and advice
Information provided through NannyAnna is intended to provide general childcare and parenting support. Every child and family is different, and you remain responsible for deciding whether information or suggestions are appropriate for your circumstances.
NannyAnna does not provide medical diagnosis or treatment. Please see our Disclaimer for further information about the scope of the information and support we provide.
Consultations and bookings
Where consultations are available, the length, format and price of the consultation will be displayed before you make a booking. You are responsible for providing accurate contact and booking information.
Advice provided during a consultation will be based on the information available to NannyAnna at the time. You should let us know about relevant circumstances that could materially affect the suitability of the support being requested.
Payments
Where payment is required, the total price will be shown before you confirm your purchase. Payments may be processed securely by a third-party payment provider such as Stripe.
A booking requiring payment will not normally be treated as confirmed until the required payment has been successfully completed and confirmation has been provided.
Cancellations and rescheduling
The cancellation and rescheduling arrangements applicable to paid consultations will be shown during the booking process and will form part of these terms.
Nothing in these terms affects any cancellation, refund or other rights you may have under applicable consumer law.
If NannyAnna needs to cancel
Occasionally, circumstances may mean that NannyAnna needs to cancel or rearrange a consultation. Where this happens, we will contact you as soon as reasonably possible and offer an appropriate alternative or refund where applicable.
Website content
We aim to keep information on the NannyAnna website useful and reasonably up to date. However, childcare guidance and other information may change over time.
We may update, change or remove website content and resources from time to time.
Third-party websites and resources
NannyAnna may provide links to third-party websites, products or resources. These are provided for convenience and information. We are not responsible for the operation, availability or content of third-party websites.
Intellectual property
Unless otherwise stated, original content created for NannyAnna, including articles, written resources, graphics and downloadable materials, belongs to NannyAnna or is used with permission.
Content may be used for your own personal, non-commercial purposes. You must not reproduce, sell, republish or commercially distribute NannyAnna content without permission, except where permitted by law.
Our responsibility to you
We will provide paid services with reasonable care and skill. Nothing in these terms excludes or limits liability where it would be unlawful to do so.
We are not responsible for losses that could not reasonably have been anticipated when the relevant service was purchased, subject always to your rights under applicable law.
Acceptable use
You must not misuse the website, attempt to gain unauthorised access to its systems, interfere with its operation or use it for unlawful purposes.
Privacy
Information about how we collect and use personal information is provided in our Privacy Policy.
Changes to these terms
We may update these Terms & Conditions from time to time. The latest version will be published on this page.
Contact
If you have questions about these terms, please contact:
hello@nannyanna.co.uk
Last updated: September 2026