NannyAnna
Privacy Policy
This Privacy Policy explains how NannyAnna collects, uses and protects personal information when you use this website, contact us or use our services.
We aim to collect only the information we reasonably need and to handle personal data in accordance with applicable UK data protection law.
Information we may collect
Depending on how you use NannyAnna, we may collect information including your name, email address, messages or enquiries, booking details, consultation information and other information you choose to provide to us.
When bookings are available, we may also collect information such as the service selected, appointment date and time, and payment status.
Please avoid including medical information or other sensitive personal information about yourself or a child unless it is genuinely necessary for the service being provided.
How we use your information
We may use your information to respond to enquiries, manage bookings, provide consultations, send service-related emails, process payments, maintain appropriate business records, improve the website and comply with legal obligations.
Our legal bases for processing
The legal basis we rely on will depend on the circumstances. This may include processing that is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or for our legitimate interests where those interests do not override your rights and freedoms.
Where consent is required for a particular use of personal data, we will ask for it separately.
Payments
Payments for NannyAnna services may be processed by Stripe. Payment card information is entered directly into Stripe's payment systems and is not intended to be stored by NannyAnna.
We may receive limited information relating to a payment, such as whether it was successful, the amount paid and a transaction reference.
Service providers
We use trusted third-party service providers to operate the website and provide our services. These may include website hosting, database and storage providers, email providers and payment processors.
At present, services used by NannyAnna include Vercel for website hosting, Supabase for database and storage services, Resend for website emails and Stripe for payment processing where payments are offered.
These providers may process personal information on our behalf or, in some circumstances, as independent controllers under their own privacy policies.
International data transfers
Some service providers may process or store information outside the United Kingdom. Where this happens, we aim to use providers that apply appropriate safeguards for international transfers of personal data as required by applicable law.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, dealing with enquiries, maintaining appropriate business and financial records, resolving disputes and meeting legal obligations.
Retention periods may vary depending on the type of information and the reason it is held.
Keeping your information secure
We take reasonable technical and organisational measures to protect personal information. However, no website or online service can guarantee absolute security.
Children's information
NannyAnna is primarily intended for parents, carers and other adults seeking childcare information or support.
We do not encourage children to submit personal information directly through the website. Parents and carers should avoid providing unnecessary identifying or sensitive information about children when contacting us.
Cookies and technical information
The website may use cookies or similar technologies that are necessary for the website to function. We may also receive technical information relating to website visits, such as device, browser or network information, through our hosting and service providers.
If we introduce non-essential analytics, advertising or similar technologies, we will update our cookie information and request consent where required.
Your data protection rights
Depending on the circumstances, you may have rights relating to your personal data, including the right to request access, correction or deletion of your information, to restrict or object to certain processing, and to request data portability.
You may also withdraw consent where we rely on consent, without affecting processing carried out before consent was withdrawn.
Contact us
If you have a question about this Privacy Policy or would like to exercise a data protection right, contact:
hello@nannyanna.co.uk
Complaints
If you are unhappy with how your personal information has been handled, please contact us first so we have an opportunity to resolve the issue.
You also have the right to complain to the UK Information Commissioner's Office.
Changes to this policy
We may update this Privacy Policy from time to time, particularly when our services or the technology we use changes. The latest version will be published on this page.
Last updated: September 2026